CARE · SUPPORT TERMS
Care & Support terms
Draft terms for optional Kiavo website care plans. The selected plan and service limits should be confirmed in writing for each customer.
Draft for review · 7 October 2026
These drafts are not a substitute for professional legal advice. Verify the facts and complete any bracketed information before publication.
Plans and billing
Essential is £19 per month or £199 per year; Care is £35 per month or £349 per year; Care + Growth is £55 per month or £549 per year. Annual prices are lower than twelve monthly payments. The agreed start date, billing interval and payment method will be confirmed before service starts. Kiavo is not VAT registered, so no VAT is added at present.
Included work
The exact included hosting, SSL, backup frequency, software updates, monitoring, edits, optimisation, reporting and support response arrangements depend on the selected plan and written plan description. Small edits and support have reasonable scope limits, to be agreed in writing: [confirm edit allowance and support hours].
Response and resolution
Kiavo aims to acknowledge support requests promptly. Most problems are resolved within 1 working day, but complex issues, third-party outages, missing access or issues outside Kiavo’s control may take longer. This is not a guarantee that every problem will be resolved in one day.
Client responsibilities and exclusions
The client keeps account access and contact details current, provides requested approvals and pays third-party subscriptions directly unless agreed otherwise. Care does not include new features, major redesigns, extensive content creation, emergency recovery from client changes or third-party platform fees unless the plan or a separate quote says so.
Backups, security and third parties
Backups and monitoring reduce risk but cannot guarantee that data loss, security incidents or downtime will never occur. Hosting, domains, plugins and other providers have separate terms and may experience outages or changes beyond Kiavo’s control.
SEO/AEO and reports
Care and growth work may include technical and content improvements, checks and plain-language recommendations. Search rankings, traffic, leads or business results are not guaranteed.
Term, renewal and cancellation
The plan term, renewal date, notice period, cancellation method, handover and any refund treatment must be stated in the individual care agreement before signup: [confirm approved renewal and cancellation rules]. Statutory rights remain unaffected.
Contact and status
Email hello@kiavo.co.uk with care questions. This draft needs review and completion against the final plan limits and billing process before publication.
Questions? Email hello@kiavo.co.uk.
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